Shipping & Returns
Xenocat Artifacts currently ships to all applicable states within the US. Our team provides various shipping methods currently handled through Etsy’s shipping engine. Most orders are handled through USPS.
Our company is capable of shipping to most international countries. Due to the nature of international orders, please expect a longer than usual wait time of up to a month depending on the country shipped to. Please be aware that once our packages leave the US, we have restricted methods of checking on your order. All tracking numbers will be sent through Etsy communications. Xenocat cannot be held responsible if customs processing or mail deliveries in your area charge additional handling fees or experience unexpected problems, so please check ahead of time with your current post office if there are stipulations that may cause shipping errors or delays. Feel free to contact us for assistance should you need us!
Returns And Exchanges/ Shipping Errors
Due to the nature of our products, Xenocat Artifacts does not accept returns. This includes if the package has been “unopened” or otherwise. Should you have a problem with your order, please send us an email to email@example.com or to our Etsy messages and we will do our best to assist! All purchases are final.
Should you find that we made an error with your order on our end, we are willing to offer compensation or future discounts.
Errors can include:
-We shipped you the wrong size (Size does not match listing description)
-We shipped you the wrong color (Color does not match the listing images)
-We shipped you the wrong firmness (Firmness is different than listing description)
-We shipped you the wrong model (Model is different than listing description)
-We made an error in processing your custom order (Not as previously discussed or described)
(All refunds will be issued back to the original payment method.)
XCA does not cover:
-Buyers remorse (Wrong size for personal use but shipped as the listing described)
-Wrong firmness (Too firm or too soft but shipped as described in the listing)